We provide transportation throughout Fairbanks, North Pole, and surrounding areas. Popular destinations include Fairbanks International Airport, Chena Hot Springs, Aurora Pointe, Borealis Basecamp, Denali, hotels, Airbnbs, and local attractions.

Yes. We offer private transportation for individuals, families, and groups. Shared transportation is available for select trips, including our shared shuttle to Chena Hot Springs. Your booking will clearly show whether the ride is private or shared.

Yes. We provide pickup and drop-off service at Fairbanks International Airport. Please include your airline and flight number when booking so we can monitor your arrival and provide meeting instructions.

We monitor your flight when a flight number is provided. If your arrival time changes, please contact us as soon as possible so we can adjust your pickup when available.

Yes. We offer pickup from hotels, Airbnbs, private residences, and other approved locations in Fairbanks and North Pole. Please provide the complete pickup address when making your reservation.

Yes. Our Chena Hot Springs shuttle includes transportation from Fairbanks or North Pole to the resort and a return ride. The drive takes approximately 90 minutes each way.

No. Polargleam provides transportation only. Hot springs admission, Ice Museum tickets, meals, and other activities must be purchased separately through Chena Hot Springs Resort.

Private transportation offers the most flexibility. Return times for shared transportation must be coordinated with the shared shuttle schedule and will be confirmed before your trip.

Your pickup time and location will be confirmed before your trip. Shared-shuttle pickup times may vary slightly because other passengers could be picked up along the way.

Transportation may be scheduled 24 hours a day, depending on availability. Advance reservations are strongly recommended, especially for early-morning and late-night pickups.

Our SUVs and minivans are ideal for individuals, families, and small groups. We can also arrange transportation for groups of up to 24 passengers. Large groups should contact us at least 7–10 days in advance whenever possible.

Luggage capacity depends on the vehicle and number of passengers. Please tell us how many suitcases, carry-on bags, strollers, or oversized items you have so we can arrange the right vehicle.

We recommend booking as early as possible, especially during the winter tourism season and for larger groups. Same-day transportation may be available, but it is not guaranteed.

Yes. We operate year-round and our vehicles are prepared for Alaska conditions. Severe weather, road closures, or unsafe driving conditions may occasionally affect pickup times or availability. Passenger and driver safety will always come first.

For direct reservations, we accept credit and debit cards, cash, Zelle, Venmo, and Cash App. Reservations made through FareHarbor, Viator, or another platform follow that platform’s payment terms.

For direct bookings, please cancel at least two hours before your scheduled pickup. Reservations made through FareHarbor, Viator, or another booking platform follow the cancellation policy shown with that reservation.

It depends on the service. Shared shuttle prices are normally charged per person, while private transportation may be priced for the entire vehicle or group. Your price will be clearly shown or confirmed before you book.

Additional stops may be available for private transportation when arranged in advance. Extra time, distance, or stops may affect the price. Shared shuttles generally follow a scheduled route.

Unless your booking specifically states otherwise, Polargleam provides transportation only. Activities such as hot springs admission, snowmachine tours, dog sledding, ice fishing, and aurora-viewing admission must be booked separately with the activity provider.

You can book select services directly through our website. Please contact us for custom trips, large groups, special pickup locations, or help choosing the right transportation option.